Optimising IT for Waste Management Group
Implementing a new strategic IT roadmap to support rapid growth.
An IT support team worth keeping with ASCEND.
A leading waste management group established in 1972, recognised for its comprehensive recycling and resource management services. The group employs over 200 staff across multiple divisions and relies heavily on IT for seamless communication and operations.
Challenge
A growing organisation with critical technology needs faced challenges in securing effective on-call IT support that could accommodate its 24/7 operations. This organisation required both immediate technical assistance and ongoing expert advice to align with its expanding business. After acquiring a second site, it became essential to ensure rapid, reliable communication between its locations. A sluggish network was causing delays in data transfer, leading to operational inefficiencies. By upgrading to Utilize’s ASCEND package, the group has ensured continuous IT support that adapts to its growing operational demands.
Inter-Site Connectivity Issues
With the acquisition of a second site, slow network speeds caused delays in processing orders, affecting operational efficiency.
Lack of Strategic IT Planning
Rapid growth necessitated an evolving IT infrastructure, but previous systems were fragmented and lacked a coherent development plan.
Solution
Utilize implemented a project to consolidate systems by installing a new network server, centralising data, and setting up a backup system for security. By transitioning to the ASCEND solution, the waste management group gained comprehensive 24/7 support and strategic consultancy, allowing for a tailored IT roadmap to guide future expansion. To meet increasing demands at the newly acquired site, Utilize upgraded the IT infrastructure with faster fibre optic MPLS links and failover solutions, greatly enhancing connectivity and real-time data transfer. ASCEND provided the group with the flexibility to adapt its IT infrastructure as the organisation grew.
ASCEND’s 24/7/365 Support Upgrade
The group’s SLA was upgraded to offer round-the-clock support, meeting their continuous operational needs.
Enhanced Inter-Site Connectivity
Utilize installed 10Mb fibre optic MPLS links between sites, greatly improving data transfer speeds and enabling efficient order processing.
Proactive IT Road Mapping With ASCEND
Utilize developed a strategic IT roadmap to guide the group's technology evolution, ensuring systems grow in line with business expansion.
Comprehensive IT Support
Starting in 2002, Utilize provided outsourced IT support, consolidating systems and implementing a new network server and backup system, leading to a successful long-term relationship.
Results
Flexible IT Support Contracts
Utilize tailored support contracts to the group’s evolving needs, ensuring reliable 24-hour service.
Strategic IT Planning
Through ASCEND, regular feedback and IT road mapping allowed for effective budgeting and alignment of technology with business growth.
Fast, Secure Connectivity
Installation of high-speed fibre optic links enabled instant data access between sites, significantly improving operational efficiency.
Proactive Network Monitoring
Utilize’s monitoring system, enhanced by ASCEND’s support structure, prevented critical failures, such as avoiding server damage from air conditioning failures.
Since 2002, we’ve continued to outsource all our IT support needs to Utilize because we trust the knowledge and expertise of its staff. We feel safe placing our network and on-going development in their hands.
— Company Business Director
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