Enhanced IT Support for Property Management
Improving productivity and flexibility in IT management.
Fully-managed IT support with ASCEND.
A property management company, operating with 80 employees, has been partnering with Utilize for IT and telephony services since 2014. This company is renowned for providing building management, landscaping, and maintenance services, as well as offering activities and concierge services to enhance the experience of its guests.
Challenges
Before adopting Utilize's ASCEND package, the organisation faced challenges with its IT budgeting process, which required planning 15 months in advance and presenting forecasted figures ahead of the financial year. This approach limited the ability to swiftly address urgent technical issues. For example, when network switches across multiple sites needed replacement, the upgrade had to be completed in three phases due to budget constraints. Unexpected technology costs also often necessitated reallocating funds from other business areas to accommodate the required investments.
Phased Infrastructure Upgrades
Critical upgrades, such as replacing network switches across 12 buildings, had to be done in phases due to budget constraints, delaying essential improvements.
Reallocation of Funds
Unexpected technology costs required reallocating funds from other business areas, complicating financial planning and project execution.
Solution
Utilize’s ASCEND package offers a groundbreaking Service Level Agreement (SLA) that combines IT support with additional consultancy and project labour on a cost-per-user, per-month basis. This approach allows clients to plan and budget IT expenditure according to their customised IT roadmap, avoiding unexpected costs even for complex projects. The organisation that upgraded to ASCEND quickly benefited from over 20 consultancy days within the first year. These days were utilised for various projects, including implementing Multi-Factor Authentication, conducting a comprehensive audit of company assets, upgrading the Wi-Fi system, and encrypting all laptops and PC devices.
Comprehensive Consultancy Days
In the first year, the company utilised over 20 consultancy days for projects like Multi-Factor Authentication (MFA) implementation, a full audit of company assets, Wi-Fi system upgrades, and laptop and PC encryption.
Ongoing IT Strategy and Support
Utilize works with the company to map out and deliver a bespoke digital transformation roadmap, ensuring alignment with business goals and priorities.
Results
Flexible IT Project Planning
The ASCEND package enables the company to plan IT projects with pre-budgeted funds, ensuring a seamless and continuous technology roadmap.
Enhanced Productivity and Efficiency
The new SLA has already positively impacted business productivity, efficiency, and profitability, with ongoing plans to replace servers, migrate to SharePoint, achieve Cyber Essentials certification, and adopt Microsoft Intune for cloud-based endpoint management.
Streamlined Technology Upgrades
The company now benefits from smoother, more coordinated technology upgrades, avoiding the piecemeal and disjointed approach previously necessitated by budget constraints.
Increased Business Agility
With predictable IT costs and the ability to quickly respond to technical issues, the company has improved its overall business agility, allowing for faster implementation of critical projects.
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