Career opportunity - Senior Solutions Engineer

Senior Solutions Engineer

Reporting directly to the Head of Infrastructure Projects this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained. The ideal candidate will have an exceptional understanding of all portfolio solutions, services and all-round technical knowledge whilst maintaining high levels of customer service and communication. As this is a technical position, having a good technical knowledge of a range of business infrastructure and networks is paramount.

The role:

Implementation and delivery of installation projects to contracted and non-contracted customers (minor)
Recommendations of relevant new technical procedures to Technology Solutions Manager
Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports)
Technical escalation point of contact for more junior engineers and support staff
Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in)
Delivery of network support services to contracted and non-contracted customers (where required)
Ensuring all SLA obligations are met in delivery of above services (where required)

From a day-to-day perspective this role will require you to commute to / from our client sites and state of the art head office in Basildon, Essex.

To be successful you will:

Be Flexible, Independent, Results-orientated and Analytical
Be qualified and hold a degree and / or A Level / BTEC equivalent in Computer Science / IT related subject
CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA)
Microsoft Azure Administrator and/or Microsoft 365 Certifications (beneficial)
ITIL Foundation (beneficial)
Have experience Delivering Projects: 1-3 years (required)
Experienced in Azure and Microsoft 365: 1 year (required)
Driving Licence (required)

The opportunity:

Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies, and networking
Unlimited barista coffee and hot chocolate on tap
Multiple “team outings” a year
Up to 30 days Holiday (based on Length of Service) + bank holidays per annum
Dedicated 10 personal development days per annum
Allocated 2 Community days per annum to give back to the local community
Private healthcare package, from the start of your employment
Death in Service benefits, from the start of your employment
Competitive remuneration package