ASCEND - Improving performance. Supporting success.

Innovative technology to empower people and drive success.

ASCEND is Utilize’s transformational technology service that focuses on delivering business and employee enablement. With ASCEND all the normal tools, managed services and support that every business needs are delivered as standard. However, ASCEND has a completely different focus that is a step beyond the standard Break/Fix/Prevent/Maintain model provided by the majority of managed service providers (MSPs).

Case example:

Like many companies, this business operating in the construction sector, was facing a number of issues that were preventing it from maximising its opportunities. Issues such as: managing an increasing number of sites with the same head office resources or improving collaboration between project teams split across sites.

The business already had the majority of the tools to resolve these issues, but did not have the knowledge, skills or experience to apply them effectively. Any help from their existing MSP partner would have resulted in substantial additional consultancy and project fees above and beyond their support contract costs.

Business issues were:

Antiquated working practices - were reducing the time employees could dedicate to actual productive work.
Hard to access business data - was slowing down business and project decision making and making the business less responsive and agile.
Ineffective compliance monitoring - was leaving businesses potentially vulnerable to regulatory checks.
Increased business demands - were requiring the company to find new ways to enable their workforce to be more productive.
Partial use of IT tools - was preventing the business from extracting the maximum value out of many of the technology tools they already had access to.
No training resources - meant that staff were not supported with the knowledge they needed to leverage the power of the tools at their disposal.
No ‘How To’ help - their MSPs help desk could not support the day-to-day ‘how do I do this?’ enquiries that would have improved everyday staff efficiency and effectiveness.

Ascend delivered:

Strategy, consultancy and project support - are included within ASCEND’s per-person-per-month billing model - no extra capital costs were required to move essential tech projects forward.
Supported project delivery - by guiding and supporting employees, helping them to automate their repetitive processes, build Sharepoint sites that better control projects, develop apps in Power Apps to reliably and quickly capture compliance data, to use Power BI to analyse and present critical business and project data through easy-to-read visual dashboards.
Continuous knowledge sharing - employees are made fully aware of the potential of the technology available to them enabling them to develop in-house skills to implement change and drive success on an ongoing basis.
TechBar delivered ‘How To’ guidance - providing employees with actionable answers and the knowledge-based support they needed to overcome individual and team obstacles quickly and efficiently.

The result:

A technology partner was needed that not only understood what the technology could do but what it could achieve - one that took the time to understand the business and then enabled them to adopt the right technology to empower their employees in their everyday processes to help drive efficiencies and profitability within the business.

By moving to ASCEND and working with Utilize as their technology partner the business ensured that its employees were empowered with the knowledge to use the available technology effectively - and that’s the critical difference.

Achieve peak performance for your business

Businesses no longer need to be held back by the rigid service model of the traditional IT support company - where strategy, consultancy and special projects incur additional unexpected costs which disrupt precious cash flow and ‘how to’ related issues are not supported.

At Utilize we’ve been listening. As a result, we have completely evolved our entire technology services provision to facilitate an environment whereby the adoption and use of technology is continuous, supported effectively and focused on driving measurable change.

With ASCEND we make positive impacts towards every client's business productivity, efficiency, profitability and ultimate performance.

ASCEND

Enables the continuous adoption of innovative technology
Delivers outcome-based metrics to measure effectiveness and ROI
Guarantees predictable costs in an uncertain economic climate
Enhances digital employee experience through greater adoption, collaboration, and knowledge sharing

Click here to learn more