Career opportunity - Technology Solutions Architect
Account Manager
Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder.
Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few). If you are passionate about people and technology and are keen to be challenged, please read on.
Get in touch, we’d love to hear from you.
The role:
- Implementation and delivery of installation projects to contracted and non-contracted customers (minor)
- Recommendations of relevant new technical procedures to Technology Solutions Manager
- Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports)
- Technical escalation point of contact for more junior engineers and support staff
- Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in)
- Delivery of network support services to contracted and non-contracted customers (where required)
- Ensuring all SLA obligations are met in delivery of above services (where required)
To be successful you will:
- Degree in Computer Science or similar IT related qualifications
- CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA)
- All round “good” knowledge of portfolio services and products
- Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration
- Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions
- Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
- Ability to engage with more technical engineers convincingly
- Regular demonstration of keeping up to date with current and future technologies
- Excellent communication and customer service skills, both oral and written
- Ability to manage and prioritise own time and work to tight service metrics
- Work as part of multi-disciplined teams and collaborate effectively
- Excellent multi-tasking and organisation skills
The opportunity:
- To be part of a successful business dedicated to delivering a first-class experience to our clients and employees
- To become a valued member of a friendly supportive and dynamic team
- Fantastic career progression and training
- Multiple “team outings” a year
- Dedicated 10 personal development days per annum
- Allocated 2 Community days per annum to give back to the local community
- Private healthcare package, from the start of your employment
- Death in Service benefits, from the start of your employment
- Competitive remuneration package
