ASCEND - Delivering added value to drive business success

Providing flexibility. Delivering reliability.

ASCEND is Utilize’s new approach to technology services provision designed to deliver ‘added value’ - by not only resolving your everyday business issues, but helping you to achieve your long term success.

With ASCEND, all the normal tools, managed services and support that every business needs are delivered as standard. However, ASCEND has a completely different focus that is a step beyond the standard Break/Fix/Prevent/Maintain model provided by the majority of IT Managed Service Providers (MSPs).

With ASCEND, contracts are flexible, costs are manageable and predictable and projects are delivered without large, unexpected capital investment that disrupts cash flow.

Case example:

The business, operating in the Accountancy sector, was facing a familiar set of issues that were preventing them from achieving their short and long term goals. The main concerns affecting their performance were: outdated, unreliable technology; poor data security and an MSP who didn’t seem to care.

The business was keen to update their systems, software and working practices but a lack of technology know-how, support from their existing MSP - which would have fallen outside the remit of their rigid break-fix contract - and restrictive budgets prevented them from moving forward.

Business issues were:

No technology roadmap - no short or long term strategy for the continuous adoption of the latest software and systems.
Ageing legacy systems - outdated, unreliable technology that was time intensive to operate, restricted employee productivity and delayed project delivery.
Poor data security - no stringent security measures and protocols were in place, leaving them vulnerable to a cyber attack and the damaging consequences.
A challenge to scale operations - inability to meet growth targets due to complexities and large costs associated with adding new users.
Restrictive MSP Break/fix contract - current MSP contract was limited to simple break/fix and provided only reactive response.
Unpredictable costs - large capital investment for projects outside of break\fix, prevented the business from updating systems and software or benefiting from employee training and consultancy.

Ascend delivered:

A strategic technology roadmap - a roadmap has been developed and planned out for the business to adopt allowing them to maximise the right technology at a speed that is right for them.
A move to the Cloud - migrated servers, Microsoft 365 and practice management software and systems to the Cloud, allowing the business to access their business data any time, anywhere and scale easily as required without complexity or large expense.
Business data security - a cyber security strategy has been developed and rigid protocols implemented including Cyber Essentials Plus certification to further prove commitment to security.
Proactive support - provided around the clock, overcoming issues before they arise to increase business and employee uptime.
TechBar delivered ‘How To’ guidance - providing employees with actionable answers and the knowledge-based support they need to overcome individual and team obstacles quickly and efficiently.
Predictable costs – monthly per-user billing, with project costs spread over the life of the contract, ensuring no large, upfront capital investments which disrupt cash flow.

The result:

A true technology partner was needed that not only understood what technology had to be implemented but what it could achieve - one that took the time to understand the business and then enable them to adopt the right technology to empower their employees in their everyday processes to help drive efficiencies and profitability.

By moving to ASCEND and working with Utilize as their technology partner, the business now has all the tools needed to successfully resolve their technology issues. Importantly, the business now has the technology and the knowledge to drive the business forward to achieve their goals.

Achieve peak performance for your business

Businesses no longer need to be held back by the rigid service model of the traditional IT support company - where strategy, consultancy and special projects incur additional unexpected costs which disrupt precious cash flow and ‘how to’ related issues are not supported.

At Utilize we’ve been listening. As a result, we have completely evolved our entire technology services provision to facilitate an environment whereby the adoption and use of technology is continuous, supported effectively and focused on driving measurable change.

With ASCEND we make positive impacts towards every client's business productivity, efficiency, profitability and ultimate performance.

ASCEND

Enables the continuous adoption of innovative technology
Delivers outcome-based metrics to measure effectiveness and ROI
Guarantees predictable costs in an uncertain economic climate
Enhances digital employee experience through greater adoption, collaboration, and knowledge sharing

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