Fully Managed IT Support
Expertly guiding your business.
Wherever you are on your technology journey, it’s vital that your end users are unhindered and enabled by technology to achieve your business goals. From driving efficiencies and productivity to attracting new talent – we understand the vital role technology plays in a business toward affecting positive outcomes. That’s where our fully managed ASCEND IT support fits in.
What we do:
Remote
Support
24/7/365 award winning IT Support Services in London and the South East, via email, our client portal and telephone.
Onsite
Support
Our qualified Engineers provide on-site assistance either as an extension of your business or alongside your in-house team.
Managed Security & Backups
Our comprehensive Cyber Security solutions reduce risk and secures your business data.
Infrastructure Management & Monitoring
Diagnose and address problems before they impact your business.
Dedicated Account Director
Quarterly strategic roadmap reviews to ensure continuous technology adoption.
Asset & Licensing Management
Ensuring your IT stack is optimised, cost effective and aligns with your business goals.
Training, Videos, & Workshops
Learn about the latest technologies and how they impact your business.
Techbar
Taking helpdesk to the next level. Techbar is ASCEND’s ‘How do I?’ problem solving service.
Our statistics speak for themselves
Average CallAnswer Time
CustomerSatisfaction
1st LineFix Rate
Experience a different approach
Want to know what makes Utilize so different? ASCEND is our revolutionary service level agreement offering inclusive IT Support, Professional Services labour for Consultancy and Projects on a cost-per-user per month basis. No surprises, just continuous improvement.
Find out how ASCEND can help your business
Introducing Techbar
Taking the IT helpdesk to a higher level.
Offered as part of ASCEND, this new service provides the ability to have short, accessible 1-2-1 discussions with a Consultant. Your teams will have their 'How do I?' questions answered quickly and efficiently - allowing you to extract the maximum benefit from the technology you have in place.
Click for more information about TechbarWhy choose our managed IT support:
Accountability
Unify your technology under one provider, who has clear accountability for managing its performance and functionality.
Outstanding support
Our fully dedicated IT and Communication Support Teams are all under one roof. They work together to deliver exceptional support when you need it.
Credibility
We are a Microsoft Gold Partner and hold ISO-9001 and ISO-27001 accreditations; acknowledgments of our quality service and sound information security practices.
Predictable costs
With your ASCEND service level agreement, everything's included in one monthly fee. Set up, Support, Security, Communications, Projects and Consultancy - no barriers, no surprises.
Read our case studies
Streamlining IT for Performing Arts Organisation
Efficient and reliable IT support for smooth operations.
Read Case StudyOptimising IT for Waste Management Group
Implementing a new strategic IT roadmap to support rapid growth.
Read Case StudyDiscover how we can help your business hit peak performance
Learn more about how Utilize can transform your digital journey. Speak to a member of our team today.
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